Dam your “Alert Flood” and deliver the power to maximise the productivity and effectiveness of your support and IT resources.

Almost every business suffers from the flood of Alerts, usually driven from multiple proprietary monitoring tools that manage a small component of the overall IT and application infrastructure.

A single minor issue can spawn multiple alerts from multiple monitors as the issue cascades across part of the environment – generating dozens of support tickets and hiding the core issue within the flood.

PTC Alert Management solution dams the raging torrent into a controlled stream of just those alerts that you want to prioritize, together with the intelligence to highlight the source and tag associated issues to a single ticket.

PTC Alert Management Benefits:

• Captures and consolidates all alerts from multiple monitors into a single repository

• Management Console shows the status overview of all outstanding and historic alerts with one-click drill down to complete alert history

• Improve productivity and efficiency through alert prioritization and escalation, cutting the number of support tickets by up to 90%.

• Maximizes effectiveness through “First Time Right”, ensuring that the Alert is directed to the most appropriate staff with the skill set and authority to resolve it

• Provides the relevant information within the ticket – and notify other affected support resources that it is in hand

• Notify affected users of the issue and that it is in hand – stop the calls to the help desk

• Addresses comprehensive call escalation 24x7 of un-actioned tickets / unresolved issues

PTC Alert Management Functionality:

• Enables the automated capture of all existing monitor alerts into a common data format within a single data repository, without affecting the current alert process during the migration process

• Maintains a history of all alerts for detailed analysis.

• Provides a visual RAD environment that enables a pro-active decision to identify which alerts are important / escalated to produce a ticket and where that ticket is sent.

• The simplicity of the RAD tool ensures that each escalated alert process can be generated in about ONE minute – by your own staff.

• Removes dependency of development resources, placing the power in your hands

• Alert management and escalation maps staff responsibility and availability to ensure the ticket is sent to the right person every time

• Alert escalation ensures unanswered / unresolved alerts are escalated appropriately

• Comprehensive Dashboard and Reporting including ITIL standards detailing Mean Time To Respond, Mean Time to Repair etc

PTC Alert Management Costs and Deployment

• Highly competitive pricing, usually within IT management discretional boundaries

• Two days of on-site training to deliver self sufficiency in the deployment, use and day to day management of the solution

• Comprehensive documentation and help desk services

• Purchase to live timescales often in less than 5 days

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