CESG Memo 22, GCSx Code of Connection Compliance

Initial CoCo compliance requires you to store log data for six months and have the ability to interrogate this data. This requirement can be satisfied quickly with the deployment of PTC Message Manager.

PTC Message Manager is however much more than just a log archival tool and will therefore enable you to satisfy future GCSx compliance requirements. more>>

Automating ITIL Application Availability Monitoring/ SLA Reporting

Application Availability Monitoring and SLA reporting can be challenging, with many organisations still using manual methodologies – which are time consuming, re-active and expensive to maintain. Discover how Canterbury City Council (Computing magazine’s IT Department of the Year 2007)….
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Tame Your Interface Files

Discover how controlling, automating and managing interface data / batch update processes can significantly reduce costs, increase success rates and improve recovery times whilst minimizing business and personal risk. And also discover how other organisations are addressing the increasing demand…. more>>

Dam Your Alerts Flood

Almost every business suffers from the flood of Alerts, usually driven from multiple proprietary monitoring tools that manage a small component of the overall IT and application infrastructure. A single minor issue can spawn multiple alerts from multiple monitors as the issue cascades across part of the environment – generating dozens of support tickets and hiding the core issue within the flood. PTC Alert Management solution dams the raging torrent….
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Service Availability Monitoring - a Challenge or a Problem

More and more computer departments within businesses are changing from being IT/ICT (Technology based) Departments to IS (Service based) Departments. IT Departments used to be responsible only for the Infrastructure that supports their business. These include the complex technology based components such as servers, networks, databases, applications, telephony etc.

In the modern paradigm, IS Departments are now also responsible for the service being delivered to the business. This is a subtle, but significant change...
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Scheduling Solutions

The PTC Scheduler product is a lot more than just a task scheduling package.

It forms the basis of complete departmental automation. Have a look at just some of the Solutions we have built to automate 3rd party applications... more>>

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