More and more computer departments within businesses are changing from being IT/ICT (Technology based) Departments to IS (Service based) Departments.

IT Departments used to be responsible only for the Infrastructure that supports their business. These include the complex technology based components such as servers, networks, databases, applications, telephony etc.

In the modern paradigm, IS Departments are now also responsible for the service being delivered to the business. This is a subtle, but significant change.

All computer departments still need to manage the technical infrastructure. They still need low- level monitors to manage the critical components that are essential for ensuring the availability of the technical environment. However, in the context of a service driven organisation, these tools are diagnostic and not indicators of service.

PTC’s Availability software includes an array of scripting and process mapping capabilities, plus management reporting features and comprehensive event management components that ensure alerts are raised as soon as service drops below defined levels. There is also a visualisation layer providing configurable web based business dashboards, giving real-time targeted information to responsible personnel.

Click here to see our whitepaper on Service Availability Monitoring