PTC Alerts provides a comprehensive alert management system offering a centralised interface to any business management solution.

The Alert Management System is the core component of any Enterprise Management solution. It is the tool that allows information to flow between different applications within the Enterprise, and it is the means by which users can be kept informed about the status of these applications.

Alerts can be raised from within any management application and passed to PTC Alerts to process. This could be a simple event, such as temperature reaching a pre-defined threshold, or it could be a complex event, such as server utilisation remaining above 80% for more than five minutes. It can even be a positive event, such as payroll application terminating normally.

Using a diary together with a condition database, PTC Alerts will determine who is on call and how to contact them: email, pager, voice message or SMS text message.

	"PTC products are now an integral part of the software environment at Newhouse and help to support multiple customers, supplying IT managed services to in excess of 100 sites across 14 European countries on a 24 x 7 x 365 basis." [Jim Brophy, Steria Business Manager ]

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	The PTC Suite Advantage PTC Alerts is a core component of the PTC Suite, find out how integrating PTC Software products can help you Maximise your IT Performance.

	Alert Acknowledgement
	Acknowledgement receipt guarantees that the alert has been read.

	Automatic Escalation
	If an acknowledgement receipt is not issued for an alert, it is escalated to someone else.

	Knowledge base
	PTC Alerts maintains a "knowledge base" of contact information so that problem notification can be directed to the correct person immediately.

	Diary functionality
	Built-in functionality to check and ascertain a contact is available (not on holiday, sick or in a meeting). If the contact is unavailable, then the next available contact is automatically selected from the knowledge base. Diary based alerting also allows automatic switching of alert methods, i.e. from email to pager after 6pm.

	Time functionality
	PTC Alerts includes time functionality so that the person can be contacted in the most efficient manner, for example by email during 9am-5pm and via SMS message otherwise.

	Flexibility
	PTC Alerts allows for alert notification via email, SMS, voice telephony, pager, sound file, IP message, SNMP. More importantly, it allows for alert acknowledgement via email, SMS and DTMF (telephony). PTC Alerts also allows for multiple alerts to be issued simultaneously to the same, or to different contacts.

	Accountability
	The Alert Centre includes the current status of every outstanding fault, showing who is working on it and how long the fault has been open.

	Reporting
	Comprehensive management reporting and statistical utilities built in.

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