Enterprise management is the management of the core business functions provided by the IT Department for the benefit of the business.

For any business, big or small, the IT department exists to provide a service to the business. It must be cost effective; it must be reliable and it must be accountable. It must Monitor, Measure and Manage.

	"PTC products are now an integral part of the software environment at Newhouse and help to support multiple customers, supplying IT managed services to in excess of 100 sites across 14 European countries on a 24 x 7 x 365 basis." [Jim Brophy, Steria Business Manager ]

The tools that PTC develop and distribute help the IT department to meet its main objectives. They help to make the department more cost effective by providing the ability to automate many of the repetitive manual tasks. They make the department more reliable by reducing the risk of error, and by ensuring that any problems that do occur are resolved quickly and with the minimum of disruption to other services. Finally, the tools measure the level of service the department provides against set targets, as well as producing a range of management reports, thus the department becomes more accountable.

PTC’s definition of Enterprise management is the management of the core business functions provided by the IT Department for the benefit of the business. Our product set is collectively known as the "PTC Suite".

The essential function of any management system (be it Network management, Systems management, Performance management, Console management, Environment management etc.), is that it actually manages the business process that it is designed for. The management system will monitor, control and report on the current business situation. The great thing about management systems is that they manage, allowing you to concentrate on other things.

PTC Suite architecture is based around Microsoft’s .NET development products, which provides the capability to web-enable all of the critical information and opens the way for Bluetooth and PDA support.

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Each of our enterprise management solutions is an individual "point" solution that "co-operates" with the others. Each solution, on its own, solves a specific business need. Each is cost effective and justifiable in its own right. However, when multiple point solutions from the PTC Suite are implemented they will co-operate to give increased value to you and your business.

The current product set includes tools such as Job Scheduling with PTC Scheduler, Alert Management with PTC Alerts, Message Management with PTC Console, and Service Level Management with PTC Availability, in addition to Sysload which provides Performance Monitoring.

Each of these tools is designed to interact with the others. For instance:

	When a system failure occurs, PTC Scheduler automatically initiates recovery procedures, whilst passing full error details via an alert to PTC Alerts.
	Sysload detects a system performance issue, raising an alert. PTC Alerts receives this alert and instructs PTC Scheduler to halt production and initiate file transfers to the backup site.
	PTC Console integrates with PTC Alerts to immediately inform of error situations, and escalate the alert if no acknowledgement is received. This is particularly valuable during times of unattended operation.

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